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Frequently asked questions

EBook Frequently asked questions


What is Law Society Publishing?

Law Society Publishing is the commercial publishing arm of the Law Society. We are committed to producing high quality, practical books to support your professional practice and keep you abreast of the latest legal developments.

Many of our books represent the official viewpoint of the Society on practice rules or best practice. Other books are written by independent experts, providing a practical view of how the latest changes in the law will affect legal practice.


I would like to be an author for Law Society Publishing. How do I go about this?

We are always delighted to hear from potential authors and promise that every proposal we receive will be given serious consideration. If you have an idea for a new book, please do not hesitate to get in touch and we will work with you to explore its commercial potential. Our team has a wide range of publishing experience, coming from companies such as LexisNexis Butterworths, Sweet and Maxwell, Jordans, Routledge and Macmillan.

Once a proposal is accepted for publication, we are committed to providing our authors with the highest standard of editorial and marketing support, backed up by the unique resources of the Law Society.

You can submit a book proposal by emailing the relevant person below.

Commissioning editors:

Paul Milner specialises in practice management, employment, company and commercial and intellectual property.

Ben Mullane specialises in conveyancing, planning and environment, landlord and tenant, wills and probate and mental health law.

Janet Noble specialises in crime, litigation, family, housing, personal injury, immigration and asylum and road traffic.

Publishing manager: Lindsay O'Connor.

Alternatively, you can write to the editors at:

Law Society Publishing
113 Chancery Lane
London
WC2A 1PL

DX: DX 56 Lon/Chancery Lane


The book I ordered came with a free CD-ROM but it is missing/damaged. Can I get another one?

Contact the Marketing Team at marketing@lawsociety.org.uk and we will either send a replacement out or, if this is unavailable, email the relevant files to you.


Our bookshop would like to return a book(s). Where do I send my returns note?

All returns notes must be authorised by the Law Society. Please forward your returns note to:

Millie Patel
Law Society Publishing
113 Chancery Lane
London
WC2A 1PL

Email: millie.patel@lawsociety.org.uk


I have received a book and no longer require it. Can I return it?

You can return books within 28 days after purchase providing that the book is in mint, saleable condition. For further information, please see our Terms and Conditions


How do I make a complaint?

If your complaint is related to an order, please contact Prolog in the first instance, providing as much detail as possible.

If your complaint is not related to an order, please contact the Marketing Team, providing an outline of your complaint.


Where can I obtain copies of the free customer client care guides?

The Law Society produces a range of customer client care guides on legal issues ranging from buying a home through to preparing for a divorce. These are available free of charge through the Law Society website at www.lawsociety.org.uk


Are these all the gifts that the Law Society offers?

Yes, these are all the gifts that are now available.

Please note that the Law Society Shop at 113 Chancery Lane has now ceased trading and is closed. Please see this website for the range of gifts available to order.


What are the silver items made from?

Unless stated otherwise, the silver coloured items are chrome plated.


What does the silver pen set consist of and where can I get refills for the pen?

The silver pen set contains one pen and it takes standard refills.


Can the Law Society Plaque be mounted on a wall?

Yes, it can be hung on a nail (there is a hole in the back of the plaque that can be hooked on to a nail in the wall).


Are the prints framed?

No, they are mounted on card only.


Can I have items gift wrapped?

This service is no longer available.


Can I have items engraved?

This service is no longer available.


Do you arrange corporate gifts?

This service is no longer available.


Can I return a gift?

You can return the gift within 28 days of receipt providing that it is unused and in mint, saleable condition. Items can only be returned by the purchaser (i.e. not the recipient). Items must be returned to Prolog.

For items priced £20 or under, please return the item(s) to:

The Law Society
PO Box 5050
Annesley
Nottingham
NG15 0DL

For items priced £20 or over, please return the item(s) to:

Prolog
Caverswall House
Sherwood Park
Annesley
Nottingham
NG15 0DL


All of the options available can be viewed on this website.


I'm purchasing a gift for someone else. Will the price be visible on the item?

No. Price tags are not used for the gift items on the website. However, please remember to enter a delivery address if this is different to the invoice address to ensure that the invoice is not despatched with the gift.


Are gifts subject to VAT?

Yes they are. The prices stated include VAT.


Are books subject to VAT?

No, books are not subject to VAT.


What dimensions are the Practicing Certificate Frames?

They take A4 certificates.


Do the Practising Certificate Frames take the SRA certificates?

Yes they do.


How is the cup packaged?

The cup comes in a cardboard box and is bubble wrapped.


Do other items carry the crest in full colour?

The Law Society crest only appears in full colour on the following items:


What dimensions are the business card holders?

The card holders take standard sized business cards and can also take credit cards.


Can I read eBooks on my PC or laptop?

Yes but you need to first download Adobe Digital Editions in order to read EPUB files or PDFs that are protected by Adobe Digital Rights Management (DRM), create an Adobe ID and authorise your version of Adobe Digital Editions using this ID. (Please note that Adobe Digital Editions is not the same software as Adobe Reader which can open unencrypted PDFs.)


Can I read eBooks on my smartphone or tablet?

Yes, but you will first need to download a free app (e.g. Bluefire Reader for iOS, Aldiko for Android OS, or Overdrive Console) from the app store on your device. You need to authorise that app with an Adobe ID for which you may be prompted during installation. You can then go back to the link and your tablet or smartphone will automatically give you the option to download and open this file using the reader software.


Can I read the eBook on my Kindle?

No ? the Kindle is manufactured by Amazon which uses its own proprietary file format and Digital Rights Management (DRM) and is not compatible with EPUB files or Adobe DRM.


How do I create an Adobe ID?

Please go to www.adobe.com/go/digital-editions-createID to create an Adobe ID. Alternatively, when you download Adobe Digital Editions or compatible reader app it will redirect you to the Adobe website as part of the installation process.


What are the requirements to get an Adobe ID?

You need only provide a name, country, and e-mail address on an online form.


How do I open my eBook?

Before you download your eBook from the link provided, please download Adobe Digital Editions (see www.adobe.com/uk/products/digital-editions/download.html) and/or a compatible app for smartphone or tablet from the app store depending on how you want to read the eBook. Before or when prompted during installation, ensure that you have created an Adobe ID via their website and that you have authorised your reader software with that Adobe ID. You can then go back to the link and your computer, tablet or phone will automatically give you the option to download and open this file with the reader software.


I have downloaded the file onto my PC to read with Adobe Digital Editions but where has my download been saved?

For Windows users your download will have been saved on your computers hard drive in My Documents\My Digital Editions and will have the file extension ?.epub? (Mac users: Documents\My Digital Editions).


You must download Adobe Digital Editions BEFORE you download the file. Once opened in an authorised copy of Adobe Digital Editions, it is saved with the file extension ?.epub?.


Can I network this eBook?

Adobe Digital Editions is downloaded directly to the hard drive of your computer, but you can authorise up to six computers including tablets with the same Adobe ID and share the content.

Can I transfer eBooks that I have already purchased or downloaded to another computer?

Books can be copied from one device to another device (up to six computers in total). If two devices are activated with the same ID, purchased books can be opened on the other device. If the other device is not activated or if it is activated with another ID, a pop up window will appear to ask for ID when opening the purchased books.


Can I print out the eBook?

No, this is not permitted according to our copyright policy and is protected by Digital Rights Management.


Which dedicated e-readers or reader apps are compatible with an Adobe ID?

Compatible devices are listed here (http://blogs.adobe.com/digitalpublishing/supported-devices). The eBook will NOT work on a Kindle.


What is Adobe Digital Editions?

Adobe Digital Editions is a free download (www.adobe.com/uk/products/digital-editions/download.html) which allows you to view and manage eBooks and other digital publications protected by Digital Rights Management (DRM). They are assigned to you through an ID, and can be viewed on any compatible device you own that you activate with that ID. You can activate up to six other computers with the same Adobe ID through Adobe Digital Editions or compatible apps.


What is the EPUB format?

EPUB is the file extension of an XML format for reflowable digital books and publications. It consists of three open standards: Open Publication Structure (OPS), Open Packaging Format (OPF), and Open Container Format (OCF). EPUB is produced by the International Digital Publishing Forum (IDPF).


What is Digital Rights Management?

Digital Rights Management (DRM) is copyright protection for electronic products. It is also used to prevent some work from being copied, distributed or printed according to the copyright agreement. Some distributors such as Amazon or Apple have their own proprietary form of DRM. Adobe DRM allows publishers to use the EPUB format and distribute content through a wide number of different channels.


Can I get a refund for an eBook I have purchased?

All ebooks are non-refundable. Please refer to our Terms & Conditions.


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