Conveyancing Quality Scheme Toolkit

The Conveyancing Quality Scheme Toolkit is designed to help residential conveyancing practices to understand, implement and maintain the CQS protocol, and to comply with the core practice management standards that must be followed by all practices within the scheme.

Contents

1. Preface
2. 1. Risk management
3. Policy on risk
4. Risk management policy
5. Compliance plan
6. Risk register
7. Risk management analysis spreadsheet – purchase
8. Risk management analysis spreadsheet – sale
9. SDLT policy
10. Anti-money laundering policy
11. Anti-money laundering – client identification form
12. Anti-money laundering – internal reporting form
13. Property and mortgage fraud policy
14. Leasehold purchase policy
15. Anti-bribery and corruption policy
16. Business continuity planning
17. Business continuity – telephone list
18. Business continuity – risk matrix
19. 2. Financial management
20. Financial management procedures
21. 3. Supervision and operational risk management
22. Management structure of the practice
23. Supervision and monitoring policy
24. Training policy
25. File review policy
26. Standard file review – conveyancing purchase
27. Standard file review – conveyancing sale
28. Policy on handling conflicts
29. E-mail policy
30. Internet use policy
31. Website management policy
32. Social media policy
33. 4. Client care
34. Client care policy
35. Client care letter – conveyancing
36. Closing letter
37. Standard terms and conditions of business for conveyancing clients
38. Client survey
39. Clients complaints policy
40. Procedure for reporting matters to lenders
41. 5. File and case management
42. Procedure for acceptance of new matters, allocation of work and file management
43. Client instruction form
44. Policy for the giving of undertakings
45. SRA Warning Card on Undertakings
46. Risk notice
47. File risk assessment and conflict of interests check form
48. Price and service transparency policy
49. 6. Information management
50. Data protection policy
51. Information management and security policy
52. Register of client and practcie information assets
53. Register of software used by the practice