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Conveyancing Quality Scheme Toolkit
3rd EditionAvailability: Published
The Conveyancing Quality Scheme Toolkit is designed to help residential conveyancing practices to understand, implement and maintain the CQS protocol, and to comply with the core practice management standards that must be followed by all practices within the scheme.
Contents
- Preface
- 1. Risk management
- Policy on risk
- Risk management policy
- Compliance plan
- Risk register
- Risk management analysis spreadsheet – purchase
- Risk management analysis spreadsheet – sale
- SDLT policy
- Anti-money laundering policy
- Anti-money laundering – client identification form
- Anti-money laundering – internal reporting form
- Property and mortgage fraud policy
- Leasehold purchase policy
- Anti-bribery and corruption policy
- Business continuity planning
- Business continuity – telephone list
- Business continuity – risk matrix
- 2. Financial management
- Financial management procedures
- 3. Supervision and operational risk management
- Management structure of the practice
- Supervision and monitoring policy
- Training policy
- File review policy
- Standard file review – conveyancing purchase
- Standard file review – conveyancing sale
- Policy on handling conflicts
- E-mail policy
- Internet use policy
- Website management policy
- Social media policy
- 4. Client care
- Client care policy
- Client care letter – conveyancing
- Closing letter
- Standard terms and conditions of business for conveyancing clients
- Client survey
- Clients complaints policy
- Procedure for reporting matters to lenders
- 5. File and case management
- Procedure for acceptance of new matters, allocation of work and file management
- Client instruction form
- Policy for the giving of undertakings
- SRA Warning Card on Undertakings
- Risk notice
- File risk assessment and conflict of interests check form
- Price and service transparency policy
- 6. Information management
- Data protection policy
- Information management and security policy
- Register of client and practcie information assets
- Register of software used by the practice
Category
Property and conveyancing
Published
June 2019
Publisher
Law Society
ISBN
9781784461096
Format
Paperback + CD
200 Pages