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Conveyancing Quality Scheme Toolkit

3rd Edition
The Law Society (Russell Hewitson and Sarah Dwight)
Availability: Forthcoming

The Conveyancing Quality Scheme Toolkit is designed to help residential conveyancing practices to understand, implement and maintain the CQS protocol, and to comply with the core practice management standards that must be followed by all practices within the scheme.


Contents

  1. Preface
  2. 1. Risk management
  3. Policy on risk
  4. Risk management policy
  5. Compliance plan
  6. Risk register
  7. Risk management analysis spreadsheet – purchase
  8. Risk management analysis spreadsheet – sale
  9. SDLT policy
  10. Anti-money laundering policy
  11. Anti-money laundering – client identification form
  12. Anti-money laundering – internal reporting form
  13. Property and mortgage fraud policy
  14. Leasehold purchase policy
  15. Anti-bribery and corruption policy
  16. Business continuity planning
  17. Business continuity – telephone list
  18. Business continuity – risk matrix
  19. 2. Financial management
  20. Financial management procedures
  21. 3. Supervision and operational risk management
  22. Management structure of the practice
  23. Supervision and monitoring policy
  24. Training policy
  25. File review policy
  26. Standard file review – conveyancing purchase
  27. Standard file review – conveyancing sale
  28. Policy on handling conflicts
  29. E-mail policy
  30. Internet use policy
  31. Website management policy
  32. Social media policy
  33. 4. Client care
  34. Client care policy
  35. Client care letter – conveyancing
  36. Closing letter
  37. Standard terms and conditions of business for conveyancing clients
  38. Client survey
  39. Clients complaints policy
  40. Procedure for reporting matters to lenders
  41. 5. File and case management
  42. Procedure for acceptance of new matters, allocation of work and file management
  43. Client instruction form
  44. Policy for the giving of undertakings
  45. SRA Warning Card on Undertakings
  46. Risk notice
  47. File risk assessment and conflict of interests check form
  48. Price and service transparency policy
  49. 6. Information management
  50. Data protection policy
  51. Information management and security policy
  52. Register of client and practcie information assets
  53. Register of software used by the practice

£60.00

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Category

Property and conveyancing

Published

01/06/2019

Publisher

Law Society

ISBN

9781784461096

Format

Paperback + CD
128 Pages