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Frequently asked questions

Frequently asked questions

EBook Frequently asked questions

What is Law Society Publishing?

Law Society Publishing is the commercial publishing arm of the Law Society. We are committed to producing high-quality, practical books to support your professional practice and keep you abreast of the latest legal developments.

Some of our books represent the official viewpoint of the Law Society on practice rules or best practice. Other books are written by independent experts, providing a practical view of how the latest changes in the law will affect legal practice.

I would like to be an author for Law Society Publishing. How do I go about this?

We are always delighted to hear from potential authors and every proposal we receive will be given serious consideration. If you have an idea for a new book, please do not hesitate to get in touch and we shall work with you to explore its commercial potential. Once a proposal is accepted for publication, we are committed to providing our authors with the highest standard of editorial and marketing support, backed up by the unique resources of the Law Society.

You can submit a book proposal by sending an email to:
publishing@lawsociety.org.uk

Alternatively, you can write to:

Law Society Publishing
113 Chancery Lane
London
WC2A 1PL
DX: DX 56 Lon/Chancery Lane

The book I ordered came with a free CD-ROM but it is missing/damaged. Can I get another one?

Contact the Marketing Team at marketing@lawsociety.org.uk and we will either send a replacement out or, if this is unavailable, email the relevant files to you.

Our bookshop would like to return a book(s). Where do I send my returns note?

All returns notes must be authorised by the Law Society. Please forward your returns note to:

Marketing Team

Law Society Publishing
113 Chancery Lane
London
WC2A 1PL
Email: marketing@lawsociety.org.uk

I have received a book and no longer require it. Can I return it?

You can return books within 28 days after purchase providing that the book is in mint, saleable condition. For further information, please see our Terms and Conditions.

How do I make a complaint?

If your complaint is related to an order, please contact our distributor at lawsociety@clientmail.eu.com in the first instance, providing as much detail as possible.

If your complaint is not related to an order, please contact marketing@lawsociety.org.uk, providing an outline of your complaint.

Where can I obtain copies of the free customer client care guides?

The Law Society produces a range of customer client care guides on legal issues ranging from buying a home through to preparing for a divorce. These are available free of charge through the Law Society website.

Are these all the gifts that the Law Society offers?

Yes, these are all the gifts that are now available.

Please note that the Law Society Shop at 113 Chancery Lane has now ceased trading and is closed.

Please see this website for the range of gifts available to order.

Can I have items gift wrapped?

We are unable to gift wrap items.

Can I have items engraved?

We are unable to have items engraved.

Do you arrange corporate gifts?

We are unable to arrange corporate gifts.

Can I return a gift?

You can return the gift within 28 days of receipt providing that it is unused and in mint, saleable condition. Items can only be returned by the purchaser (i.e. not the recipient). Items must be returned to our distributor.

Please return the item(s) to:

The Law Society
PO Box 33
Ross-on-Wye
Herefordshire
HR9 9WA

I'm purchasing a gift for someone else. Will the price be visible on the item?

No. Price tags are not used for the gift items on the website. However, please remember to enter a delivery address if this is different to the invoice address to ensure that the invoice is not despatched with the gift.

Are gifts subject to VAT?

Yes they are. The prices stated include VAT.

Are books subject to VAT?

No, books are not subject to VAT.

What dimensions are the Practicing Certificate Frames?

They take A4 certificates.

Do the Practising Certificate Frames take the SRA certificates?

Yes, they do.

Can I read eBooks on my PC or laptop?

Yes, but you need to first download Adobe Digital Editions in order to read EPUB files or PDFs that are protected by Adobe Digital Rights Management (DRM), create an Adobe ID and authorise your version of Adobe Digital Editions using this ID. (Please note that Adobe Digital Editions is not the same software as Adobe Reader, which can open unencrypted PDFs.)

Can I read eBooks on my smartphone or tablet?

Yes, but you will first need to download a free app (e.g. Bluefire Reader for iOS, Aldiko for Android OS, or Overdrive Console) from the app store on your device. You need to authorise that app with an Adobe ID for which you may be prompted during installation. You can then go back to the link and your tablet or smartphone will automatically give you the option to download and open this file using the reader software.

Can I read the eBook on my Kindle?

No, Amazon which uses its own proprietary file format and Digital Rights Management (DRM) and the Kindle is not compatible with EPUB files or Adobe DRM.

How do I create an Adobe ID?

Please go to http://www.adobe.com/go/digital-editions-createID to create an Adobe ID. Alternatively, when you download Adobe Digital Editions or compatible reader app it will redirect you to the Adobe website as part of the installation process.

What are the requirements to get an Adobe ID?

You need only provide a name, country, and e-mail address on an online form.

How do I open my eBook?

Before you download your eBook from the link provided, please download Adobe Digital Editions (see http://www.adobe.com/uk/products/digital-editions/download.html) and/or a compatible app for smartphone or tablet from the app store depending on how you want to read the eBook. Before or when prompted during installation, ensure that you have created an Adobe ID via their website and that you have authorised your reader software with that Adobe ID. You can then go back to the link and your computer, tablet or phone will automatically give you the option to download and open this file with the reader software.

I have downloaded the file onto my PC to read with Adobe Digital Editions but where has my download been saved?

For Windows users your download will have been saved on your computers hard drive in My Documents\My Digital Editions and will have the file extension ?.epub? (Mac users: Documents\My Digital Editions).

I downloaded a file named 'urllink.acsm' but where is the eBook?

You must download Adobe Digital Editions BEFORE you download the file. Once opened in an authorised copy of Adobe Digital Editions, it is saved with the file extension ?.epub?.

Can I network this eBook?

No, Adobe Digital Editions is downloaded directly to the hard drive of your computer.

Can I transfer eBooks that I have already purchased or downloaded to another computer?

Books can be copied from one device to another device. If two devices are activated with the same ID, purchased books can be opened on the other device. If the other device is not activated or if it is activated with another ID, a pop up window will appear to ask for ID when opening the purchased books.

Can I print out the eBook?

No, this is not permitted according to our copyright policy and is protected by Digital Rights Management.

Which dedicated e-readers or reader apps are compatible with an Adobe ID?

Compatible devices are listed here (http://blogs.adobe.com/digitalpublishing/supported-devices). The eBook will NOT work on a Kindle.

What is Adobe Digital Editions?

Adobe Digital Editions is a free download (http://www.adobe.com/uk/products/digital-editions/download.html) which allows you to view and manage eBooks and other digital publications protected by Digital Rights Management (DRM). They are assigned to you through an ID, and can be viewed on any compatible device you own that you activate with that ID. For more help with authorising Adobe Digital Editions, please see Adobe's FAQs at https://helpx.adobe.com/uk/digital-editions/using/faq.html

What is the EPUB format?

EPUB is the file extension of an XML format for reflowable digital books and publications. It consists of three open standards: Open Publication Structure (OPS), Open Packaging Format (OPF), and Open Container Format (OCF). EPUB is produced by the International Digital Publishing Forum (IDPF).

What is Digital Rights Management?

Digital Rights Management (DRM) is copyright protection for electronic products. It is also used to prevent some work from being copied, distributed or printed according to the copyright agreement. Some distributors such as Amazon or Apple have their own proprietary form of DRM. Adobe DRM allows publishers to use the EPUB format and distribute content through a wide number of different channels.

Can I get a refund for an eBook I have purchased?

All ebooks are non-refundable. Please refer to our Terms & Conditions.