Terms & Conditions of Business


  1. THESE TERMS
    1. These are the terms and conditions on which we supply products to
    2. Please read these terms carefully before you submit your order to us. These terms tell you who we are, how we will provide products to you, how you and we may change or end the contract, what to do if there is a problem and other important information. If you think that there is a mistake in these terms or require any changes, please contact us to
    3. In some areas you will have different rights under these terms depending on whether you are a business or consumer. You are a consumer if: you are an individual; and you are buying products from us wholly or mainly for your personal use (not for use in connection with your trade, business, craft or profession).
    4. If you are a business customer these terms constitute the entire agreement between us in relation to your purchase and apply to the contract to the exclusion of any other terms that you seek to impose or incorporate, or which are implied by trade, custom, practice or course of dealing. You acknowledge that you have not relied on any statement, promise, representation, assurance or warranty made or given by or on behalf of us which is not set out in these terms and that you shall have no claim for innocent or negligent misrepresentation or negligent misstatement based on any statement in these
    5. If you are a business customer, you acknowledge that we may amend or update these terms from time to time and it is your responsibility to ensure that you are aware of any such
  2. INFORMATION ABOUT US AND HOW TO CONTACT US
    1. We are The Law Society of England and Our address is 113 Chancery Lane, London WC2A 1PL. Our registered VAT number is 239 214 763.
    2. You can contact us by telephoning our customer service team on 0370 850 1422 or by writing to us at The Law Society, PO Box 33, Ross-on-Wye, HR9
    3. If we have to contact you we will do so by telephone or by writing to you at the email address or postal address you provided to us in your
    4. When we use the words "writing" or "written" in these terms, this includes
  3. OUR CONTRACT WITH YOU
    1. Our acceptance of your order will take place when we email you to accept it, at which point a contract will come into existence between you and us. In the case of orders made by telephone, our acceptance of your order will take place when we confirm that the order has been accepted, at which point a contract will come into existence between you and
    2. If we are unable to accept your order, we will inform you of this and will not charge you for the product. This might be because the product is out of stock, because of unexpected limits on our resources which we could not reasonably plan for or because we have identified an error in the price or description of the product
  4. YOUR RIGHTS TO MAKE CHANGES

    If you wish to make a change to the product you have ordered please contact us. We will let you know if the change is possible. If it is possible we will let you know about any changes to the price of the product, the timing of supply or anything else which would be necessary as a result of your requested change and ask you to confirm whether you wish to go ahead with the change.

  5. PROVIDING THE PRODUCTS
    1. The costs of delivery will be as displayed to you on our website, set out in our brochure or told to you over the telephone or in email
    2. We will deliver the products to you as soon as reasonably possible and in any event, for deliveries within the UK, within 10 working days after the day on which we accept your
    3. In the case of subscriptions we will supply content to you until the subscription expires or you end the contract as described in clause 6 or we end the contract by written notice to you as described in clause
    4. If, after a failed delivery to you, you do not re-arrange delivery or collect them from a delivery depot we or our delivery partner will contact you for further instructions and may charge you for storage costs and any further delivery costs. If, despite our reasonable efforts, we are unable to contact you or re-arrange delivery or collection we may end the contract and clause 8.2 will
    5. The products will be your responsibility from the time we deliver the products to the address you gave
    6. You own a product or, in the case of ebooks, you are licensed to download and use the ebook, once we have received payment in full and provided that no other sums are outstanding as between you and us on any other
    7. If you do not pay us for the products when you are supposed to and you still do not make payment within 7 days of us reminding you that payment is due, we may suspend supply of the products until you have paid us the outstanding amounts. We will contact you to tell you we are suspending supply of the products. We will not suspend the products where you dispute the unpaid invoice. As well as suspending the products we can also charge you interest on your overdue payments.
  6. YOUR RIGHTS TO END THE CONTRACT
    1. Your rights when you end the contract will depend on what you have bought, whether there is anything wrong with it, how we are performing, when you decide to end the contract and whether you are a consumer or business customer:
      1. if what you have bought is faulty or misdescribed you may have a legal right to end the contract (or to get the product replaced or to get some or all of your money back), see clause 10 if you are a consumer and clause 11 if you are a business;
      2. if you want to end the contract because of something we have done or have told you we are going to do, see clause 2;
      3. if you are a consumer and have just changed your mind about the product, see clause 6.3. You may be able to get a refund if you are within the cooling-off period, but this may be subject to deductions and you will have to pay the costs of return of any goods;
      4. in all other cases (if we are not at fault and you are not a consumer exercising your right to change your mind), see clauses 6.5 and 6.
    2. If you are ending a contract for a reason set out at 2.1 to 6.2.4 below the contract will end immediately and we will refund you in full for any products which have not been provided and you may also be entitled to compensation. The reasons are:
      1. we have told you about an upcoming change to the product or these terms to which you do not agree;
      2. we have told you about an error in the price or description of the product you have ordered and you do not wish to proceed;
      3. there is a risk that supply of the products may be significantly delayed because of events outside our control;
      4. you have a legal right to end the contract because of something we have done
    3. If you are a consumer then for most products bought online, over the telephone or by mail order you have a legal right to change your mind within 14 days and receive a refund. These rights, under the Consumer Contracts Regulations 2013, are explained in more detail in these
    4. If you are a consumer you have 28 days after the day you (or someone you nominate) receives the goods, unless your goods are split into several deliveries over different In this case you have until 28 days after the day you (or someone you nominate) receives the last delivery.
    5. Even if we are not at fault and you are not a consumer who has a right to change their mind, you can still end the contract before it is completed, but you may have to pay us A contract is completed when the product is delivered and paid for. If you want to end a contract before it is completed where we are not at fault and you are not a consumer who has changed their mind, just contact us to let us know. The contract will end immediately and we will refund any sums paid by you for products not provided but we may deduct from that refund (or, if you have not made an advance payment, charge you) reasonable compensation for the net costs we will incur as a result of your ending the contract.
    6. Even if we are not at fault and you are not a consumer who has a right to change their mind, you can still end the contract in respect of subscriptions. If you want to end the contract in these circumstances, just contact us to let us The contract will not end until 30 days after the day on which you contact us. We will refund any advance payment you have made for products which will not be provided to you.
    7. We do not ordinarily accept returns of old editions of books from customers with a trade account more than three months after the new edition has been
  7. HOW TO END THE CONTRACT WITH US
    1. To end the contract with us, please let us know by doing one of the following:
      1. call customer services on 0370 850 1422 or email us at Lawsociety@clientmail.eu.com. Please provide your name, home address, details of the order and, where available, your phone number and email address; or
      2. write to us at The Law Society, PO Box 33, Ross-on-Wye, HR9 9WA, including details of what you bought, when you ordered or received it and your name and
    2. If you end the contract for any reason after products have been dispatched to you or you have received them, you must return them to us. You must post them back to us at The Law Society, PO Box 33, Ross-on-Wye HR9 If you are a trade customer, you must send the products back to us at The Law Society, c/o Dawley Services Ltd, Dawley House, Ashburton Industrial Estate, Ross-on-Wye, Herefordshire HR9 7BW. You must return the products within 14 days of telling us you wish to end the contract.
    3. If you are a consumer, we will pay the costs of return: if the products are faulty or misdescribed; or if you are ending the contract because we have told you of an upcoming change to the product or these terms, an error in pricing or description, a delay in delivery due to events outside our control or because you have a legal right to do so as a result of something we have done In all other circumstances, including if you are a business customer, you must pay the costs of return.
    4. If you are entitled to a refund under these terms we will refund you the price you paid for the products including delivery costs, by the method you used for payment. However, we may make deductions from the price, as described
    5. If you are exercising your right to change your mind:
      1. we may reduce your refund of the price (excluding delivery costs) to reflect any reduction in the value of the goods, if this has been caused by your handling them in a way which would not be permitted in a If we refund you the price paid before we are able to inspect the goods and later discover you have handled them in an unacceptable way, you must pay us an appropriate amount; and
      2. the maximum refund for delivery costs will be the costs of delivery by the least expensive delivery method we
    6. We will make any refunds due to you as soon as possible. If you are a consumer exercising your right to change your mind then your refund will be made within 14 days from the day on which we receive the product back from you or, if earlier, the day on which you provide us with evidence that you have sent the product back to
    7. In all other cases, your refund will be made within 14 days of your telling us you have changed your
  8. OUR RIGHTS TO END THE CONTRACT
    1. We may end the contract for a product at any time by writing to you if:
      1. you do not make any payment to us when it is due and you still do not make payment within 7 days of us reminding you that payment is due; or
      2. you do not, within a reasonable time, allow us to deliver the products to
    2. If we end the contract in the situations set out in clause 1 we will refund any money you have paid in advance for products we have not provided but we may deduct or charge you reasonable compensation for the net costs we will incur as a result of your breaking the contract.
    3. We may write to you to let you know that we are going to stop providing the product. We will let you know in advance of our stopping the supply of the product and will refund any sums you have paid in advance for products which will not be
  9. IF THERE IS A PROBLEM WITH THE PRODUCT

    If you have any questions or complaints about the product, please contact us. You can telephone our customer service team on 0370 850 1422 or write to us at The Law Society, PO Box 33, Ross-on-Wye, HR9 9WA.

  10. YOUR RIGHTS IN RESPECT OF DEFECTIVE PRODUCTS IF YOU ARE A CONSUMER

    If you are a consumer we are under a legal duty to supply products that are in conformity with this contract. Nothing in these terms will affect your legal rights.

  11. YOUR RIGHTS IN RESPECT OF DEFECTIVE PRODUCTS IF YOU ARE A BUSINESS
    1. If you are a business customer we warrant that on delivery any products shall:
      1. conform in all material respects with their description;
      2. be free from material defects in design, material and workmanship; and
      3. be of satisfactory quality (within the meaning of the Sale of Goods Act 1979).
    2. Subject to clause 11.3, if:
      1. you give us notice in writing within a reasonable time of discovery that a product does not comply with the warranty set out in clause 11.1; and
      2. you return such product to us at our cost,

    we shall, at our option, replace the defective product, or refund the price of the defective product in full.

    1. We will not be liable for a product's failure to comply with the warranty in clause 11.1 if:
      1. you make any further use of such product after giving a notice in accordance with clause 2.1;
      2. you alter or repair the product without our written consent; or
      3. the defect arises as a result of fair wear and tear, wilful damage, negligence, or abnormal working conditions.
    2. Except as provided in this clause 11, we shall have no liability to you in respect of a product's failure to comply with the warranty set out in clause 1.
    3. These terms shall apply to any replacement products supplied by us under clause 2.
  12. PRICE AND PAYMENT
    1. The price of the product (which excludes VAT) will be the price indicated on the order pages of our website, the brochure or as notified to you on the telephone when you placed your order. We take all reasonable care to ensure that the price of the product advised to you is correct. However please see clause 12.3 for what happens if we discover an error in the price of the product you
    2. If the rate of VAT changes between your order date and the date we supply the product, we will adjust the rate of VAT that you pay, unless you have already paid for the product in full before the change in the rate of VAT takes
    3. It is always possible that, despite our best efforts, some of the products we sell may be incorrectly priced. We will normally check prices before accepting your order so that, where the product's correct price at your order date is less than our stated price at your order date, we will charge the lower If the product's correct price at your order date is higher than the price stated to you, we will contact you for your instructions before we accept your order. If we accept and process your order where a pricing error is obvious and unmistakeable and could reasonably have been recognised by you as a mispricing, we may end the contract, refund you any sums you have paid and require the return of any products provided to you.
    4. We accept payment with all major credit and debit cards and, in respect of orders made by post, by cheques made payable to The Law
    5. If you do not have a credit account with us, you must pay for the products before we dispatch them. Payments for pre-orders will be taken at the time of ordering, however, products will not be dispatched until after the publication date. In the event that delivery cannot be fulfilled within 60 days of the indicated publication date a refund will be authorised upon
    6. If you are a business customer with a trade account, you will be invoiced for all orders. Invoices must be paid within 30 days of the invoice date or in accordance with credit terms which we have agreed with you in
    7. If you are a business customer you must pay all amounts due to us under these terms in full without any set-off, counterclaim, deduction or withholding (other than any deduction or withholding of tax as required by law).
    8. If you do not make any payment to us by the due date we may charge interest to you on the overdue amount at the rate of 3% a year above the base lending rate of Barclays Bank plc from time to time. This interest shall accrue on a daily basis from the due date until the date of actual payment of the overdue amount, whether before or after judgment. You must pay us interest together with any overdue
    9. If you think an invoice is wrong please contact us promptly and, in any event, within 14 days of receipt, to let us You will not have to pay any interest until the dispute is resolved. Once the dispute is resolved we will charge you interest on correctly invoiced sums from the original due date.
    10. If you are buying products from outside of the UK, cleared funds must be received by us before the products are When we ship products for delivery outside the UK, the recipient is liable for any local taxes or import duties that may be payable. We can take no responsibility for this and if the products are returned due to unpaid tax the costs will not be refunded as the sale has been completed. The products can be re- despatched with a further delivery charge at your request.
  13. OUR RESPONSIBILITY FOR LOSS OR DAMAGE SUFFERED BY YOU IF YOU ARE A CONSUMER
    1. If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might
    2. We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation; for breach of your legal rights in relation to the products including the right to receive products which are: as described and match information we provided to you; of satisfactory quality; and supplied with reasonable skill and
    3. We are not liable for business losses. If you are a consumer we only supply the products for to you for domestic and private use. If you use the products for any commercial, business or re-sale purpose our liability to you will be limited as set out in clause
  14. OUR RESPONSIBILITY FOR LOSS OR DAMAGE SUFFERED BY YOU IF YOU ARE A BUSINESS
    1. Nothing in these terms shall limit or exclude our liability for:
      1. death or personal injury caused by our negligence, or the negligence of our employees, agents or subcontractors (as applicable);
      2. fraud or fraudulent misrepresentation;
      3. breach of the terms implied by section 12 of the Sale of Goods Act 1979; or
      4. defective products under the Consumer Protection Act
    2. Except to the extent expressly stated in clause 11.1 all terms implied by sections 13 to 15 of the Sale of Goods Act 1979 are
    3. Subject to clause 1:
      1. we shall not be liable to you, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, for any loss of profit, or any indirect or consequential loss arising under or in connection with any contract between us; and
    4. our total liability to you for all other losses arising under or in connection with any contract between us, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, shall be limited to the total sums paid by you for products under the
  15. HOW WE MAY USE YOUR PERSONAL INFORMATION

    We will only use your personal information as set out in our privacy policy which can be found at

    /privacy-policy/

  16. OTHER IMPORTANT TERMS
    1. We may transfer our rights and obligations under these terms to another organisation. We will always tell you in writing if this happens and we will ensure that the transfer will not affect your rights under the
    2. You may only transfer your rights or your obligations under these terms to another person if we agree to this in
    3. This contract is between you and us. No other person shall have any rights to enforce any of its terms. Neither of us will need to get the agreement of any other person in order to end the contract or make any changes to these
    4. If a court finds part of this contract illegal, the rest will continue in force. Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and
    5. If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later
    6. These terms are governed by English law and you can bring legal proceedings in respect of the products in the English If you live in Scotland you can bring legal proceedings in respect of the products in either the Scottish or the English courts. If you live in Northern Ireland you can bring legal proceedings in respect of the products in either the Northern Irish or the English courts.
    7. If you are a business, any dispute or claim arising out of or in connection with a contract between us or its subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the law of England and Wales and the courts of England and Wales shall have exclusive jurisdiction to settle any