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Client Care in Conveyancing will help you to perfect your client care skills during the conveyancing process. This valuable insight will allow you to anticipate and act on your client’s expectations and ensure that they are receiving the best conveyancing service you have to offer.

It will show you how to improve the less successful aspects of your conveyancing service and includes guidance on regulatory issues such as price transparency (as highlighted by the SRA).

New digital technology will play a much bigger role in conveyancing in the future and this book provides an introduction into how technology can be brought into the workplace making it a key part of a firm’s infrastructure for growth.

Packed full of case studies, practical examples and essential tips, this book will guide you through:

• the consumer’s perspective of finding and choosing a solicitor;
• improving client information and communication;
• making quality a tangible instrument and understanding how it is perceived through the eyes of your client;
• handling complaints;
• anticipating and acting on changes to the digital landscape; and
• implementing new methods for conveyancing in the future.

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Reviews

It’s easy to see that the author has a passion for the subjects she writes about, there are most certainly indispensable wins and a read of this book will make any reader reflect on their service for the better. Mission accomplished, and therefore I award it five stars!

Rebecca Atkinson, Director of Risk at Howard Kennedy LLP

Well researched, detailed and full of useful suggestions. Written by Priscilla Sinder, well known and respected within the legal profession. If you care about client care, well worth a read.

Rob Hailstone, Bold Legal Group

Contents

1. How do consumers choose a solicitor? 2. Improving your information and communication; 3. Quality of service; 4. Complaints and redress; 5. Digitisation: opportunities, risks and the future; 6. An improved conveyancing system; Appendices. 

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About the Author

Priscilla Sinder is the managing director of an outsourced company working with law firms to improve their conveyancing process and enhance their clients’ experience throughout all aspects of a conveyancing transaction.